What Our Patients Say
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Results of our 2012 patient survey
At Nutley Lane, we are keen to know what our patients think about us. In our recent anonymous questionnaire given to our patients, we asked patients to state three things that they like about what we do. The following comments recurred:
"Nice comfortable clinic"
"Confidence in osteopaths"
In response to our question, "Would you recommend us and why?" The following statements were made;
"Friendly approach of receptionist, good availability of appointments, good quality of treatments and explanation of the problem."
"I have bought both my children here and have been delighted with their outcomes, as well as my own. Don't know how I would manage without osteopathy."
"I feel I have been really helped, the osteopath cared about how I was. Friendly receptionist."
"Really helped with all my ailments and also very personable, made me feel at ease."
"My treatments have always been very effective."
"Effective and magic hands! Friendly."
In response to the question, state three things that you didn't like or feel we could do better? Most patients responded by stating "nothing" but the three areas that did arise were a credit card machine, more evening appointments and a drinking water machine.
We now have a credit card machine installed, we are working on making more evening appointments available, and we are always happy to offer tea, coffee or a cold drink to anyone before or after an appointment.
Testimonials from our patients
"I have had back problems for many years and recently suffered a prolapsed disc. The treatment I have received has been an enormous help and has enabled me to return to a normal active life. I am so pleased to have found somewhere with such effective treatment and would highly recommend Nutley Lane Osteopathic Practice."
"It is not an over statement to say that Lesley has changed our lives over the past 18 months. She has been treating our daughter since birth and the results have been remarkable. Her advice and support over this time have been invaluable and she has subsequently treated other members of our family. Her professional and personable approach is second to none and we could not recommend her Nutley Lane Osteopaths highly enough."
"Lesley Griggs is an osteopath that has had a major impact on our son's life. In January 2010 we had a diagnosis no parents would expect or want to hear; our gorgeous three year old boy was diagnosed with non Hodgkin's lymphoma. He went through very aggressive chemotherapy and finally surgery to his bowel. Lesley's abilities proved invaluable in aiding his hard journey to recovery. She achieved amazing outcomes in correcting and supporting his posture, mobility and development after his treatment and initial recovery. Lesley and her practice at Nutley Lane have shown and continue to show great commitment, professionalism and passion in what they do and have done for our son. They have helped enormously towards us seeing him return to his cheeky and boisterous self."
Our heartfelt thanks - The Terry Family xxx
"I have been treated by Lesley, for many different problems, for nearly 15 years now. When I enter the bright and comfortable waiting room at Nutley Lane Osteopathic Clinic I feel completely at ease and I am greeted by a friendly and helpful receptionist. I am very happy and confident with Lesley's professional and sympathetic approach. She tackles any new ailment with interest and determination to 'put it right'. I am astonished at her ability to treat any part of the body from head to toe. On several occasions I have consulted her before going to my doctor about a problem. Usually she is able to treat me successfully, but will always advise me to see my doctor when she thinks it is necessary. I have recommended Lesley to several friends who I felt would benefit from osteopathy, and also several family members who have been treated very successfully, aged from birth through to me (several decades over 21!) Selfishly I hope she never retires!"
"The treatment you gave Reuben this week has worked wonders, he had such a good night's sleep and his energy levels are totally restored after being poorly."
Louise mother of Reuben aged 6